Return Policy

Wide Open Custom Plastic, LLC

Limited Warranty and Replacement Agreement

Shipping Damage:                                                                                                                                                                      

 Fairings are insured during shipping.  Please notify us immediately of any shipping damage and we will work with our shipper to arrange for return and replacement of the damaged part as quickly as possible and at no charge to you.

One Year Limited Warranty:

 All Wide Open Custom Plastic parts come with a one-year limited warranty on manufacturer defects from the date of purchase.  Wide Open Custom Plastic warrants that every product meets our design and production specifications.  For warranted repairs, the buyer is responsible for shipping charges to the manufacturer.  If upon inspection, it is determined that there is a manufacturer defect, Wide Open Custom Plastic will cover all repairs or replacement of product if necessary. Customizations done after purchase are not covered by this warranty.  For example, if there was a defect in an outer fairing shell which has been customized with paint and graphics, this warranty would cover replacement of the fairing shell but would not cover painting cost for a new fairing shell.

This warranty covers the replacement or repair of the product, at our sole discretion based on cost, availability, and the date of purchase.  We may, upon our discretion, reimburse for repair cost (upon receipt of appropriate supporting documentation) or require the product be shipped to us for repair or replacement. This warranty covers use of the product under normal operating conditions, does not include any use of the product that falls outside of the designed and intended use and does not cover misuse, abuse or normal wear and tear of the product.

This warranty does not apply to any stereo receiver or speakers included with the fairing product.  Such products are covered by the warranties as shown below.

30 Day Satisfaction Guarantee:

Products are only eligible for return within 30 days of delivery date for a refund of the purchase price paid, less shipping and handling, and will be subject to a 20% restock fees with a copy of the original invoice.  The product must be undamaged and in new conditions and must be accompanied by a copy of the original sales receipt. The customer must contact us directly, before attempting to return the product.  Products must be returned to us in their original or equivalent packing.  The customer will be responsible for the cost of shipping the return product and for ensuring that it arrived undamaged.  We recommend shipping insurance through the carrier utilized. Fairings that have been painted and/or modified during installation or for any other reason or damaged prior to or during shipping cannot be accepted for return.  Please take particular care in handling windshields when packing them for return to avoid scratches.

The restocking fee is to cover inspection, to ensure the product was returned undamaged and in a sellable condition. We cannot accept returns of customer-painted pieces.  Windshields cannot be exchanged or returned if the protective coating has been removed.

Stereo Equipment and Speakers:

Wide Open Custom Plastic does not manufacture stereo equipment or speakers.  Warranties on any such products purchased through Wide Open Custom Plastic shall be limited to 12 months from the date of shipping. Upon returning or exchanging the stereo equipment and/or speakers, merchandise must be in original packaging.  The stereo systems used are designed for automotive and marine use; therefore, the CD player will skip on occasion due to different suspension characteristics of the motorcycle, tires installed on the bike, the road conditions, a rubber-mounted motor on Road Kings, or the angle of the fairing installed on your bike. 

This warranty sets forth Wide Open Custom’s entire warranty for its fairing products. Wide Open Custom makes no other warranty, expressed or implied, including no implied warranties of merchantability or fitness for a particular purpose, and in no instance will Wide Open Custom be responsible for indirect, consequential, or incidental damages allegedly caused by its fairing products.  This is Wide Open Custom’s complete warranty, and may only be changed by Wide Open Custom’s written agreement.

The customers must contact the sales team to determine whether a product is in fact covered by the foregoing warranty before shipping it to us for repair or replacement. Contact us at 1-620-795-4421 (Mon. - Fri. 8:00 a.m.-5:00 p.m. CST)